Create a Location for each service address under the Customer who arranges the work. Give each Job the Location where that work will happen. This keeps a customer's contact details together while allowing different properties to have their own address and access notes. Check the Location again when booking a new Job, even if the customer is familiar.
Model the customer relationship before entering properties
In this fictional example, Example Property Services arranges maintenance at two buildings. It is one Customer with two Locations, because the same business is commissioning the work. The people opening each building can still be different. Do not treat a shared site contact as proof that two unrelated customers should share a record.
| Customer | Location label | Service address | Job |
|---|---|---|---|
| Example Property Services | North office | 10 Example Street, Exampleville NSW 2000 | Inspect meeting-room door |
| Example Property Services | South office | 20 Sample Road, Exampleville NSW 2000 | Replace courtyard tap washer |
Add and check each Location in Daylane
Open the Customer record and add a Location with its street address, suburb, state or territory and four-digit postcode. A short label helps distinguish properties. Address line 2 can hold a unit or suite detail; access notes can describe a relevant site arrangement.
Before saving a Job, match its Location to the customer's request. Compare the full address, including unit details, rather than relying only on a label such as 'office'. A label is useful shorthand, but it does not replace the destination.
Do not repeat import rows to add extra addresses
Daylane's Customer CSV import can create one initial Location for each newly imported Customer. A matching existing email causes a row to be skipped, including its Location. Add additional Locations through the Customer record after import. Repeating the customer's email in several rows will not attach all those addresses.
Keep a property change separate from a new property
If the customer takes on another building, add another Location. If an existing address contains a typo, verify and correct that record. Review upcoming Jobs after a change so the attending person has the intended destination. Avoid overwriting one property's address merely to reuse its label for a different site.
Sources and scope
An original operational guide from the Daylane team at Blu Mint Digital. Scenarios, durations and message wording are illustrative planning examples, not customer results or industry benchmarks. Product references were checked against the Daylane implementation on 5 September 2026. Adapt the workflow to your service, customer agreements and working conditions.
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