Terms of use

1. Who this agreement is with

Daylane is provided by Mr Rabi Yonan Roil trading as BLU MINT DIGITAL (ABN 16 321 710 248) (we, us or our). These terms are an agreement between us and the individual or legal entity operating the business workspace (you or your Business). An Owner is the person who controls the workspace. Invited users must follow the parts of these terms relevant to their use.

By creating an account after being shown these terms, you agree to them. You must be at least 18 to create a business account and have authority to accept these terms for your Business. For accounts created before publication, we will give the Owner notice and an opportunity to accept these terms or export and close the workspace; publication alone does not apply new terms retrospectively.

Contact us through Daylane support or hello@blumint.com.au about this agreement, your account or a complaint.

2. The service

Daylane helps businesses organise Customers, Locations, Jobs, Visits, team assignments, checklists, notes, photos and factual scheduling messages. The features available to you are those enabled in your account. A completed Visit does not complete its parent Job automatically.

You remain responsible for performing your work, confirming arrangements with customers, checking the schedule and deciding whether a warning can safely be overridden. Customer booking and change requests require Business review; submitting a request does not confirm a booking or change a Visit.

Daylane is not an emergency service, accounting system, payroll system or continuous location tracker. It does not perform the work for your customers or become a party to your customer contracts. It requires an internet connection for changes to save. A device’s read-only offline agenda can be out of date.

3. Trial, subscriptions and additional users

Each Business starts with a 14-day Pro+ trial for one user. No card is required to start. When it ends, a paid plan is required to create or edit work. Existing records and exports remain available.

Pro costs A$9 per month or A$90 per year for one user. Pro+ costs A$19 per month or A$190 per year for one user. Each additional Pro+ user costs A$7 per month or A$70 per year. Active users and pending invitations reserve seats. SMS is limited to 50 messages per Business per calendar month on paid Pro+ subscriptions; the free trial does not include SMS. Google Calendar, Outlook.com and Microsoft 365 sync are included with Pro+.

Prices are in Australian dollars and no GST is charged. The Owner must choose a plan and accept the total and renewal terms in Checkout before any charge is authorised. Choosing a plan during a trial preserves the remaining trial, with a minimum of two days before the first charge. Expired trials do not restart. Subscriptions automatically renew at the selected monthly or annual frequency.

Manage your subscription, payment details and cancellation in Billing. Cancellation takes effect at the end of the current paid period. Plan and seat changes show their price in Stripe before confirmation and may create prorated charges or credits. Reducing seats suspends excess member access while preserving their records; pending invitations may be revoked. Suspend unused members and revoke invitations before reducing seats.

Nothing here removes a refund or other remedy required by Australian Consumer Law.

4. Accounts and acceptable use

• Keep account and Business contact details accurate, protect passwords and devices, and tell us promptly if you suspect unauthorised access.
• The Owner controls invitations and roles. Give people only the access they need, remove it when no longer needed, and ensure users you authorise understand their responsibilities.
• Use Daylane for lawful work. Do not impersonate others, harass people, upload malicious code, send spam, interfere with the service or attempt to access another Business’s information.
• Do not bypass plan or security controls, resell access without our agreement, or copy our software except where the law permits it.
• Use only work-relevant information. Do not upload identity documents, payment-card details, health information or other unnecessary sensitive information. Obtain necessary permission before photographing people or private areas.

You are responsible for your acts and the use you authorise, including providing legally required notices and obtaining necessary permissions from customers and team members. This does not make you responsible for a failure caused by us.

5. Your information and our software

You and the relevant rights holders retain ownership of the content you enter. You give us permission to host, copy, transmit, display and process it only as needed to provide, secure and support Daylane, follow your lawful instructions and meet our legal obligations. This includes using the service providers described in our provider register. You must have the rights needed to give that permission.

We retain our rights in Daylane’s software, design and branding. While your account is active, you may use the service for your Business under these terms. Feedback does not transfer ownership of your business content or authorise its publication.

We treat non-public Business content as confidential. Access is limited to providing and protecting the service, support you request and lawful requirements. We require appropriate confidentiality from people and providers with authorised access. These duties continue after account closure and do not cover information already lawfully public or independently obtained without a confidentiality restriction.

Our privacy policy explains personal-information handling, access, correction, retention and complaints. We do not sell your customer lists or use your scheduling content for advertising or to train our own AI models.

6. Sharing, messages and external services

Visit links, booking links, calendar feeds and invitations grant access to their stated function to anyone holding a live link. Share them carefully and revoke or replace exposed links. A calendar application receiving a feed may keep its own copy even after the feed is revoked.

Scheduling messages must be factual and relate to the customer’s work. Keep your sender identity and contact details current; do not add promotions, referral offers or unrelated sales links. You are responsible for the lawfulness of the recipients and content you select. We remain responsible for our own messaging activities.

Email can be delayed, filtered or fail. A provider’s delivery status is not proof that a person read the message. Confirm urgent changes directly with the customer.

Opening Google Maps sends the selected location query to Google. The manual Free Invoice App hand-off prepares details for you to copy. Where account connections are enabled, an Owner can link an account so Owners and Schedulers can create and send invoices through Free Invoice App. Review the recipient, work, amounts and invoice settings before confirming. Free Invoice App manages the invoice and applies its own sending limits. External services have their own terms and privacy practices. Their separate operation does not remove our responsibilities for Daylane.

7. Availability, support and changes

We will provide Daylane with reasonable care and skill, take reasonable steps to keep it secure, and investigate reported faults. There may be interruptions for maintenance, incidents or provider outages. We do not promise uninterrupted access or a particular response or restoration time. During the beta, keep a practical alternative for time-critical work and export records you need independently.

We may make changes reasonably needed to improve the service, address security issues or comply with law. For a material reduction in the service or an adverse change to these terms, we will give the Owner at least 30 days’ advance notice by email or a prominent account notice, explain the change and allow you to export and close the workspace without an exit fee before it takes effect. A shorter period applies only where reasonably necessary for security or legal reasons; we will explain why and give as much notice as practicable.

Changes do not retrospectively remove accrued rights or resolve an existing dispute in our favour. Where your express consent is needed, we will obtain it. If we discontinue Daylane, we will normally give at least 30 days’ notice and a reasonable opportunity to export your records.

8. Suspension and ending your account

You may stop using Daylane at any time. The Owner can export Customers, Locations, Jobs and Visits from Business settings → Data and request workspace deletion from Business settings → Account. Keep any photos or other material you need separately; the CSV exports are not a complete archive of every attachment or history event.

A deletion request revokes public links immediately. You have 72 hours to cancel before permanent cleanup becomes due. The Owner retains access during that recovery window. Cancelling does not revive old links. After the window, scheduled cleanup removes the live workspace and its private photo files; a failed cleanup may require recovery work. Separate account identity, limited audit records and protected recovery copies are handled as described in the privacy policy.

We may restrict access where reasonably necessary to contain a security threat, stop unlawful use, comply with law or address a material breach of these terms. The restriction will be proportionate. Where safe and lawful, we will explain the reason, give you an opportunity to respond and remedy the issue, and restore access when it is resolved. Immediate action may be needed to protect people or data.

We may end access for a serious breach that cannot be remedied, or a material breach not remedied within a reasonable period specified in our notice. Where safe and lawful, we will provide a reasonable way to retrieve your Business records. Contact support if you believe a restriction was made in error.

9. Australian consumer rights and responsibility for loss

Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. Those rights can apply to business purchases as well as personal purchases. Describing the service as free or beta does not override applicable law.

Where the Australian Consumer Law applies, services must meet its applicable guarantees, including due care and skill. If they do not, you may be entitled to a remedy such as rectification, cancellation, refund or compensation, depending on the circumstances. Contact us so we can assess the problem and provide the remedy required.

Each party is responsible for loss to the extent caused by its breach of this agreement, negligence or unlawful conduct, subject to applicable law. Each must take reasonable steps to reduce avoidable loss.

10. Disputes and general terms

Please contact us with the facts and the outcome you seek. We will consider complaints in good faith and aim to respond substantively within 30 days, giving an update if more time is needed. You do not have to complete this process before seeking urgent relief, contacting a regulator or exercising a statutory right.

Australian law applies, including the applicable law of the state or territory in which your Business is based. Neither party is required by these terms to bring a dispute exclusively in a distant court or to use paid arbitration. A court or tribunal with lawful jurisdiction may hear the dispute.

If a provision cannot lawfully operate, it is ineffective to that extent and the rest continues where possible. A delay in enforcing a right does not waive it. Any transfer of this agreement by us must preserve your accrued rights, privacy protections and ability to leave; we will notify you and obtain consent where required by law.