Identify who commissions each piece of work, where it will happen and who can provide access. Several tenancies managed by one customer can have different service Locations and attendance constraints. Keep each property's scope and access decision clear before combining work into a round.
Map the customer relationship and destinations
The fictional property manager below commissions work at two distinct tenancies. The access contacts do not automatically become the billing or approval contacts. Confirm the actual relationship before creating or reusing records.
| Commissioning Customer | Location | Access arrangement | Job |
|---|---|---|---|
| Example Property Services | Unit 1, Example Court | Resident confirms morning access | Inspect cupboard issue |
| Example Property Services | Unit 2, Example Court | Manager meets team after 13:00 | Assess entry-door issue |
Schedule each access window independently
Nearby units do not necessarily have interchangeable access. Confirm the required arrangement through the customer's normal property-management process; do not infer permission to enter from a previous Visit or from work at the neighbouring unit.
Allow time to move equipment, park and reach the next entrance. A shared street address can still involve meaningful internal travel and check-in time.
Keep outcomes attached to the correct property
In Daylane, use distinct Locations under the commissioning Customer where appropriate, and select the correct Location for each Job. A short Location label helps, but compare the full address and unit detail before confirming.
After attendance, record each Job's findings and remaining work separately. If one tenancy could not be accessed, do not mark the whole property-manager round complete as though all requested work was attended.
Sources and scope
An original operational guide from the Daylane team at Blu Mint Digital. Scenarios, durations and message wording are illustrative planning examples, not customer results or industry benchmarks. Product references were checked against the Daylane implementation on 5 September 2026. Adapt the workflow to your service, customer agreements and working conditions.
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