CUSTOMER VISIT UPDATE MESSAGES BOOKING CONFIRMATION Hi [name], this is [person] from [business]. Your [service / inspection] at [Location] is confirmed for [full date], arriving between [time] and [time, local timezone if needed]. We expect the work to take [duration]. Access is arranged with [contact / agreed method]. Please contact [reply method] if anything changes. RUNNING LATE Hi [name], today's [service] Visit is running behind schedule. I now expect to arrive between [new window], instead of [original time / window]. I am sorry for the change. Does that still work for access, or would you prefer that we arrange another time? WEATHER DELAY WITH NO CONFIRMED NEW DATE Hi [name], today's outdoor Visit at [Location] is postponed because conditions are unsuitable for the planned work. I will review the schedule and contact you by [date and time] with the next available options. Please let me know if your access arrangements have changed. PROPOSED EARLIER VISIT Hi [name], an earlier Visit is available on [full date] between [window]. Would that suit you? Your current [date] booking stays in place unless we agree to move it. Please reply by [time] so I can confirm the schedule. RETURN VISIT UPDATE Hi [name], the remaining work on [Job / service] is waiting for [brief dependency]. I will check this again on [date] and update you by [time]. A return Visit is not yet confirmed. Suggested operational wording from Daylane. Check every detail before sending.